Iliakopoulos Anastasios

Anastasios Iliakopoulos

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Found 1 papers in total
Modeling customer satisfaction in telecommunications: Assessing the effects of multiple transaction points on the perceived overall performance of the provider
Modeling customer satisfaction in telecommunications: Assessing the effects of multiple transaction points on the perceived overall performance of the provider
2003
The ability of telecommunication operators to focus successfully on the customer has...
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