Yoon Nam-Soo

Nam-Soo Yoon

Information about the author Nam-Soo Yoon will soon be added to the site.
Found 1 papers in total
A study on moderating role of switching gains in relationship between customer satisfaction & trust and customer loyalty for internet shopping malls
A study on moderating role of switching gains in relationship between customer satisfaction & trust and customer loyalty for internet shopping malls
2003
Customer retention is more emphasized for internet business than off-line shopping...
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