Information about the author Mei Xue will soon be added to the site.
Operational Risk in Financial Services: A Review and New Research Opportunities
We present a framework to describe and analyze operational risk in financial services...
Determinants and Outcomes of Internet Banking Adoption
This paper examines the drivers of adoption of Internet banking and the linkages among...
Customer efficiency, channel usage, and firm performance in retail banking
Innovations in technology and service design have increasingly enabled firms to...
Ranking decision-making units with infeasible super-efficiency data envelopment analysis models
It has been suggested in the data envelopment analysis (DEA) literature that it is...
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