Zhou Yong-Pin

Yong-Pin Zhou

Information about the author Yong-Pin Zhou will soon be added to the site.
Found 9 papers in total
To Preannounce or Not: New Product Development in a Competitive Duopoly Market
To Preannounce or Not: New Product Development in a Competitive Duopoly Market
2016
In this study, we consider the issue of preannouncing or not preannouncing the...
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross‐country study
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross‐country study
2012
Many research papers have been published on the effect of customer satisfaction and...
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
2012
In many call centers, agents are trained to handle all arriving calls but exhibit very...
Incorporating a delay mechanism in ordering policies into multi-echelon distribution systems
Incorporating a delay mechanism in ordering policies into multi-echelon distribution systems
2008
In this paper, we devise a framework for obtaining the optimal ordering policy in a...
Coordinated replenishment strategies in inventory/distribution systems
Coordinated replenishment strategies in inventory/distribution systems
2007
In this paper, we study the impact of coordinated replenishment and shipment in...
Managing response time in a call-routing problem with service failure
Managing response time in a call-routing problem with service failure
2005
Traditional research on routing in queueing systems usually ignores service quality...
Incorporating satisfaction into customer value analysis: Optimal investment in lifetime value
Incorporating satisfaction into customer value analysis: Optimal investment in lifetime value
2006
We extend Schmittlein et al. model of customer lifetime value to include satisfaction....
A call-routing problem with service-level constraints
A call-routing problem with service-level constraints
2003
We consider a queueing system, commonly found in inbound telephone call centers, that...
Managing learning and turnover in employee staffing
Managing learning and turnover in employee staffing
2002
We study the employee staffing problem in a service organization that uses employee...
Papers per page: