Collier David A.

David A. Collier

Information about the author David A. Collier will soon be added to the site.
Found 5 papers in total
The role of clinical and process quality in achieving patient satisfaction in hospitals
The role of clinical and process quality in achieving patient satisfaction in hospitals
2005
Managers constantly struggle with where to allocate their resources and efforts in...
The role of automation and labor in determining customer satisfaction in a telephone repair service process
The role of automation and labor in determining customer satisfaction in a telephone repair service process
1997
Telephone repair process and performance relationships are modeled using a structural...
The economic payout model for service guarantees
The economic payout model for service guarantees
2005
Service guarantees consist of a promise to a customer (marketing), the delivery of a...
The benefits of optimising prices to manage demand in hotel revenue management systems
The benefits of optimising prices to manage demand in hotel revenue management systems
2003
We investigate the revenue impact of a new Price Setting Method (PSM) and compare it...
An empirical investigation of the Malcolm Baldrige National Quality Award causal model
An empirical investigation of the Malcolm Baldrige National Quality Award causal model
2000
The objective of this research is to test the theory and causal performance linkages...
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