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Cornelia Droge
Information about the author Cornelia Droge will soon be added to the site.
Found
3 papers
in total
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Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
2014
This study focuses on whether historical satisfaction with an e‐tailer (HSat)...
The performance implications of media richness in a business-to-business service environment: direct versus indirect effects
2004
This research examines media richness by modeling face-to-face, telephone, and...
An integrated benchmarking approach to distribution center performance using DEA modelling
2002
This research proposes an integrated benchmarking framework illustrated in the context...
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