Ingolfsson Armann

Armann Ingolfsson

Information about the author Armann Ingolfsson will soon be added to the site.
Found 14 papers in total
Queueing Models of Case Managers
Queueing Models of Case Managers
2017
Many service systems use case managers, servers who are assigned multiple customers...
Modeling Load and Overwork Effects in Queueing Systems with Adaptive Service Rates
Modeling Load and Overwork Effects in Queueing Systems with Adaptive Service Rates
2016
Servers in many real queueing systems do not work at a constant speed. They adapt to...
Maximizing throughput in finite‐source parallel queue systems
Maximizing throughput in finite‐source parallel queue systems
2012
Motivated by the dispatching of trucks to shovels in surface mines, we study optimal...
Four Canadian Contributions to Stochastic Modeling
Four Canadian Contributions to Stochastic Modeling
2008
We outline the history, significance, and impact of four important contributions by...
Empirical analysis of ambulance travel times: The case of Calgary emergency medical services
Empirical analysis of ambulance travel times: The case of Calgary emergency medical services
2010
Using administrative data for high-priority calls in Calgary, Alberta, we estimate how...
A survey and experimental comparison of service-level-approximation methods for nonstationary M(t)/M/s(t) queueing systems with exhaustive discipline
A survey and experimental comparison of service-level-approximation methods for nonstationary M(t)/M/s(t) queueing systems with exhaustive discipline
2007
We compare the performance of seven methods in computing or approximating service...
Optimal ambulance location with random delays and travel times
Optimal ambulance location with random delays and travel times
2008
We describe an ambulance location optimization model that minimizes the number of...
The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta
The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta
2007
We develop and evaluate time-series models of call volume to the emergency medical...
Markov chain models of a telephone call center with call blending
Markov chain models of a telephone call center with call blending
2007
Motivated by a Bell Canada call center operating in blend mode, we consider a system...
Simulating National Hockey League games to motivate student interest in OR/MS
Simulating National Hockey League games to motivate student interest in OR/MS
2004
Monte Carlo simulation models of regular season and playoff games in the National...
Graphical spreadsheet simulation of queues
Graphical spreadsheet simulation of queues
2002
Graphical representations of spreadsheet queueing simulations can be used to teach...
Transport risk models for hazardous materials: revisited
Transport risk models for hazardous materials: revisited
2005
Several proposed path evaluation functions for hazardous materials transport use an...
Rostering for a restaurant
Rostering for a restaurant
2003
We present a heuristic algorithm for preparing weekly employee schedules, The...
Accounting for time-varying queueing effects in workforce scheduling
Accounting for time-varying queueing effects in workforce scheduling
2002
We developed a method for workforce scheduling that models both the structure of the...
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