Kappelman Leon A.

Leon A. Kappelman

Information about the author Leon A. Kappelman will soon be added to the site.
Found 1 papers in total
Cautions on the use of the SERVQUAL measure to assess the quality of information systems services
Cautions on the use of the SERVQUAL measure to assess the quality of information systems services
1999
The SERVQUAL questionnaire of Parasuraman, Zeithaml, & Berry, is one of the...
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