Mehrotra Vijay

Vijay Mehrotra

Information about the author Vijay Mehrotra will soon be added to the site.
Found 3 papers in total
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
2012
In many call centers, agents are trained to handle all arriving calls but exhibit very...
The modern call center: a multi-disciplinary perspective on operations management research
The modern call center: a multi-disciplinary perspective on operations management research
2007
Call centers are an increasingly important part of today's business world, employing...
A call center uses simulation to drive strategic change
A call center uses simulation to drive strategic change
2001
A large, customer-focused software company relied on simulation modeling of its call...
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