Kettinger William J.

William J. Kettinger

Information about the author William J. Kettinger will soon be added to the site.
Found 4 papers in total
The use of computer-mediated communication in an interorganizational context
The use of computer-mediated communication in an interorganizational context
1997
The rapid growth of global telecommunication networks, and in particular the Internet,...
Strategic aspirations for net-enabled business
Strategic aspirations for net-enabled business
2004
The net-enabled business innovation cycle model describes a path by which firms employ...
Replication of measures in information systems research: The case of information systems SERVQUAL
Replication of measures in information systems research: The case of information systems SERVQUAL
1999
The Information Systems (IS) discipline should recognize potential pitfalls in...
Process management and supply-chain integration at the Bose Corporation
Process management and supply-chain integration at the Bose Corporation
2001
The Bose Corporation has developed an approach to quality management that is driving...
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