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Michael J. Sheehan
Information about the author Michael J. Sheehan will soon be added to the site.
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2 papers
in total
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AT&T’s call processing simulator (CAPS) operational design for inbound call centers
1994
Since 1978, AT&T has been developing the call processing simulator (CAPS) to...
AT&T telemarketing site selection system offers customer support
1990
Over 180000 telemarketing centers in the United States employ over 2000000 people....
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