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Mark P. Van Oyen
Information about the author Mark P. Van Oyen will soon be added to the site.
Found
3 papers
in total
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Call-center labor cross-training: It’s a small world after all
2007
It is well known that flexibility can be created in manufacturing and service...
Benefits of skill chaining in serial production lines with cross-trained workers
2004
To gain insight into the potential logistical benefits of worker cross-training and...
Properties of optimal-weighted flowtime policies with a makespan constraint and set-up times
2000
We characterize optimal policies for the problem of allocating a single server to a...
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