Akin O. Zeynep

O. Zeynep Akin

Information about the author O. Zeynep Akin will soon be added to the site.
Found 5 papers in total
Characterizing the performance of process flexibility structures
Characterizing the performance of process flexibility structures
2007
The objective is to identify preferred flexibility structures in service or...
On valuing appreciating human assets in services
On valuing appreciating human assets in services
2007
This paper derives optimal policies for when to hire, train, and lay off employees in...
Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center
Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center
2003
This paper studies a capacity sizing problem for service systems where capacity is...
Modeling a phone center: Analysis of a multichannel, multiresource processor shared loss system
Modeling a phone center: Analysis of a multichannel, multiresource processor shared loss system
2001
This paper presents a model for the study of operations at an inbound call center. The...
Computing performance measures in a multi-class multi-resource processor-shared loss system
Computing performance measures in a multi-class multi-resource processor-shared loss system
2000
This paper develops methods to compute performance measures in a specific type of loss...
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