Pullman Madeleine E.

Madeleine E. Pullman

Information about the author Madeleine E. Pullman will soon be added to the site.
Found 4 papers in total
Ability of experience design elements to elicit emotions and loyalty behaviors
Ability of experience design elements to elicit emotions and loyalty behaviors
2005
Experience design, an approach to create emotional connection with guests or customers...
A market utility-based model for capacity scheduling in mass services
A market utility-based model for capacity scheduling in mass services
2003
Only a small set of employee scheduling articles have considered an objective of...
Optimizing service attributes: The seller's utility problem
Optimizing service attributes: The seller's utility problem
2001
Service designers predict market share and sales for their new designs by estimating...
An analysis of the supplier selection process
An analysis of the supplier selection process
1998
Customers select suppliers based on the relative importance of different attributes...
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