Gans Noah

Noah Gans

Information about the author Noah Gans will soon be added to the site.
Found 13 papers in total
Estimating the Operational Impact of Container Inspections at International Ports
2011
A U.S. law mandating nonintrusive imaging and radiation detection for 100% of...
Securing the containerized supply chain: Analysis of (US) government incentives for private investment
2010
To mitigate the threat that terrorists smuggle weapons of mass destruction into the...
Simple models of discrete choice and their performance in bandit experiments
2007
Recent operations management papers model customers as solving multiarmed bandit...
Call-routing schemes for call-center outsourcing
2007
Companies may choose to outsource parts, but not all, of their call–center...
Pricing and capacity rationing for rentals with uncertain durations
2007
We consider a rental firm with two types of customers. Contract customers pay fixed,...
Capacity management in rental businesses with two customer bases
2005
We consider the allocation of capacity in a system in which rental equipment is...
Telephone call centers: Tutorial, review and research prospects
2003
Telephone call centers are an integral part of many businesses, and their economic...
A call-routing problem with service-level constraints
2003
We consider a queueing system, commonly found in inbound telephone call centers, that...
Customer loyalty and supplier quality competition
2002
We develop a model of customer choice in response to random variation in quality. The...
Managing learning and turnover in employee staffing
2002
We study the employee staffing problem in a service organization that uses employee...
Dynamic vehicle dispatching: Optimal heavy traffic performance and practical insights
1999
We analyze a general model of dynamic vehicle dispatching systems in which congestion...
Optimal control of a multiclass, flexible queueing system
1997
We consider a general class of queueing systems with multiple job types and a flexible...
Optimal dynamic scheduling of a general class of parallel-processing queueing systems
1998
In this paper we develop policies for scheduling dynamically arriving jobs to a broad...
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