Kolesar Peter J.

Peter J. Kolesar

Information about the author Peter J. Kolesar will soon be added to the site.
Found 8 papers in total
Coping with time-varying demand when setting staffing requirements for a service system
Coping with time-varying demand when setting staffing requirements for a service system
2007
We review queueing-theory methods for setting staffing requirements in service systems...
Improving emergency responsiveness with management science
Improving emergency responsiveness with management science
2004
While the goal of OR/MS is to aid decision makers, implementation of published models...
An improved heuristic for staffing telephone call centers with limited operating hours
An improved heuristic for staffing telephone call centers with limited operating hours
2003
Many telephone call centers that experience cyclic and random customer demand adjust...
Improving the stationary independent period by period approach for staffing service systems that have cyclic demands
Improving the stationary independent period by period approach for staffing service systems that have cyclic demands
2001
This paper evaluates the practice of determining staffing requirements in service...
Insights on service system design from a normal approximation to Erlang's delay formula
Insights on service system design from a normal approximation to Erlang's delay formula
1998
We show how a simple normal approximation to Erlang's delay formula can be used to...
A note on approximating peak congestion in Mt/G/∞ queues with sinusoidal arrivals
A note on approximating peak congestion in Mt/G/∞ queues with sinusoidal arrivals
1998
We study the M t /G/∞ queue where customers arrive according to a sinusoidal...
The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates
The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates
1997
We propose using a modification of the simple peak hour approximation (SPHA) for...
On the accuracy of the simple peak hour approximation for Markovian queues
On the accuracy of the simple peak hour approximation for Markovian queues
1995
The authors empirically explore the accuracy of the simple stationary peak hour...
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