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J.B. Howcroft
Information about the author J.B. Howcroft will soon be added to the site.
Found
2 papers
in total
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Customer retention: A behavioural model
1995
One of the main problems currently facing credit-card issuers is the increasing number...
Relative efficiency in the branch network of a U.K. bank: An empirical study
1994
This paper investigates the relative efficiency of a U.K. clearing bank’s...
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