Anderson Eugene W.

Eugene W. Anderson

Information about the author Eugene W. Anderson will soon be added to the site.
Found 3 papers in total
Dual emphasis and the long-term financial impact of customer satisfaction
Dual emphasis and the long-term financial impact of customer satisfaction
2005
This paper draws on the quality profitability emphasis framework of Rust, Moorman, and...
A disaggregate negative binomial regression procedure for count data analysis
A disaggregate negative binomial regression procedure for count data analysis
1994
Various research areas face the methodological problems presented by nonnegative...
The antecedents and consequences of customer satisfaction for firms
The antecedents and consequences of customer satisfaction for firms
1993
This research investigates the antecedents and consequences of customer satisfaction....
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