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J.M. Harrison
Information about the author J.M. Harrison will soon be added to the site.
Found
2 papers
in total
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A method of staffing large call centers based on stochastic fluid models
2005
We consider a call center model with m input flows and r pools of agents; the m...
Brownian models of multiclass queueing networks: Current status and open problems
1993
This paper is concerned with Brownian system models that arise as heavy traffic...
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