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Faramarz Shahmohammadi
Information about the author Faramarz Shahmohammadi will soon be added to the site.
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1 papers
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Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
2017
The aim of this article is to develop a model of service quality gaps for identifying...
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