Kasim Azilah

Azilah Kasim

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Found 1 papers in total
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference?
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference?
2016
This empirical study aims to investigate the impact of service recovery on customer...
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