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Michael Leyer
Information about the author Michael Leyer will soon be added to the site.
Found
2 papers
in total
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A framework for systemising services from an operations management perspective
2016
Systemising services is of high importance as it provides a basic framework for using...
Twenty years research on lean management in services: results from a meta-review
2015
As the concept of lean management is becoming more and more popular for service...
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