Browse Papers
From IFORS
Contact Us
English
Remember me
Login
Forgot password?
FanYun Pai
Information about the author FanYun Pai will soon be added to the site.
Found
1 papers
in total
Date Descending
Date Ascending
Title Descending
Title Ascending
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
2015
Customers tend to measure the fairness of the service recovery provided by businesses...
Papers per page:
6 Papers
12 Papers
24 Papers
36 Papers
48 Papers
