Seppnen Kaisa

Kaisa Seppnen

Information about the author Kaisa Seppnen will soon be added to the site.
Found 3 papers in total
Revealing customer dominant logic in healthcare services
Revealing customer dominant logic in healthcare services
2017
With the increasing interest in the customers' role in service processes and value...
Customer input failures in service processes
Customer input failures in service processes
2014
Customer inputs in service processes are explored in the study. Customer input...
Identifying product and process configuration requirements in a decentralised service delivery system
Identifying product and process configuration requirements in a decentralised service delivery system
2014
Designing new service solutions and improving the performance of existing ones have...
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