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Nandakumar Mekoth
Information about the author Nandakumar Mekoth will soon be added to the site.
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2 papers
in total
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FLE adaptability in high contact and high customisable services: theoretical underpinnings and conceptual model
2014
The customisation strategies are growing in popularity. As a strategy it aims at...
A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
2012
The complexity of service customisation has been recognised in the service marketing...
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