Sony Michael

Michael Sony

Information about the author Michael Sony will soon be added to the site.
Found 2 papers in total
FLE adaptability in high contact and high customisable services: theoretical underpinnings and conceptual model
2014
The customisation strategies are growing in popularity. As a strategy it aims at...
A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
2012
The complexity of service customisation has been recognised in the service marketing...
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